Catered Chalets and Self Catered Ski Holidays
Home » Covid-19 Information » Covid-19 FAQs
Our sales team are available Monday to Friday 09h00 until 13h00  - call 0203 411 5439 or email us now for your personal quotation

Catered Chalet Holidays Book Online
Contact Us

T: (+44) 020 3411 5439

Opening Hours
Monday to Friday
09h00 to 13h00

Weekends                        Closed

Closed Bank Holidays 

Facebook Google + Youtube LinkedIn Twitter
Award Winning Tour Operator Fully Bonded for your Financial Protection

Best Ski and Winter Sports Holiday Company 2015
Best Chalet Company World Ski Awards 2015
Catered Chalet Holidays - Nominee BTA 2015
Ski Chalets - Finalist for Best Ski and Winter Sports Tour Operator 2013 - British Travel Awards
Snowvole Best Chalet Operator
Ski Chalets - Discounts for Ski Club Members
Fully Bonded Ski Chalets and Self Catered Ski Holidays
Ski Chalet Holidays
Catered Chalet Holidays

Thinking of doing a ski season yourself?  See our jobs page for more information!


Covid-19 Frequently Asked Questions

Business as usual at Ski Amis
We have compiled a list of FAQs for our clients as we know that Covid-19 has brought a lot of things to our attention that we would not have previously worried about!

These FAQs represent our understanding of the current legislation and guidelines although we know that additional measures will need to be introduced and implemented in due course.  Time of Your Life Travel are acutely aware that clients are seeking answers as well as reassurance before booking their holidays and accordingly, we are providing answers to the questions that we anticipate being asked.  However, we recognise that one or more of these answers may need further review and updating as additional measures are introduced and the situation changes.

The Covid-19 crisis is continually evolving and aspects of your holiday that are outside of our control are largely dictated by the individual suppliers.  Any course of action that we take in the lead up to or during your holiday will largely be dependent on goverment advice and protocols at that time.

What if there is a second / third spike when we are there?
It is frustrating, we know, but this will depend entirely on what the government advice is at the time that this occurs. We will do everything in our power to make sure you can get home safely if that is what the government advise, which is what we did for all clients in resort when the first spike happened.

What if there is a second / third spike when we are due to go?
As above, this will depend entirely on what the government advice is at the time you are due to travel. We are making contingency plans for a 2nd mid-season closure, and as with this year, you will be offered a rebooking again if the borders are closed or FCO advice changes against travel to France.

What if we use the minibuses to do the resort transfer? How many to a minibus? Would we have dedicated minibuses for our party or share them with other chalets?
For the coming season, we are no longer operating our ‘In House’ transfer service and have instead partnered with several professional transfer companies in order to provide this service.  Almost all transfers booked with one of our partners will now be on the basis of a private transfer rather than a shared transfer.  Although each partner we work with has their own Covid-19 policy, we have checked that they will be operating in a safe environment for the peace of mind of our guests.  Measures include temperature checks for staff before embarking on transfers, cleaning of vehicles in between transfers, masks to be worn at all times and limited capacity in the buses.  For more information about the Covid-19 policy in place for the transfer provider you are booked with, please contact our sales team on who will be more than happy to provide this information to you.

What if guests / chalet hosts show symptoms of get 'Covid-19'?
Guests showing symptoms of Covid-19 will be asked not to travel (if these symptoms are in advance of their holiday). If they develop symptoms whilst on holiday then they will be asked to self-isolate to their rooms in accordance with local regulations – guests will, however, need to make their own arrangements for when their holiday with us comes to an end.  All cases of Covid-19 have to be reported to the authorities at present so what happens from there will largely be in the hands of the local authorities. If a guest is self-isolating in their room, we will also require their partner/roommate to self-isolate and we will serve food to their room in a socially distanced way.  Any communal areas in the chalet will be deep cleaned to reduce the risk of the virus spreading.  We are committed to ensuring that should this situation occur; we act immediately as the safety of our guests and our staff is of the utmost importance.  Chalets booked on a ‘shared basis’ will be operating at a lower capacity for the coming season to enable us to make sure that social distancing is possible without having an adverse effect on your holiday.

What if cafes / bars / restaurants are closed during the skiing day because of Covid-19 fears? Will there be enough food in the catered chalet for lunches/refreshments? 
Of course – we would make sure that everybody was fed and that nobody was hungry!  We usually provide breakfast, afternoon tea and dinner as part of our catered service and the afternoon tea would be brought forward for you to enjoy at lunchtime.  Although our staff are limited in what they can provide in the chalet, arrangements can be made for additional food to be provided for a small supplement.

What if lifts are closed / restricted through social distancing?
This will depend entirely on what measures the resorts implement in order to adhere to social distancing requirements.  All of the resorts have advertised on their websites the measures that they are taking to ensure that visitors can enjoy their winter holiday in the safest possible way.  The lift authorities are acutely aware of where the risk areas are and are taking all possible actions to mitigate this.

For further details and up to date information on what is in operation in the resort you are visiting, please visit their website – links can be found here:

What if France's international borders are closed but Switzerland's / Italy's are open?
In this case, you would not be able to travel to France.  We would make every effort to rearrange your holiday for a future date when you were able to travel.  Although this is completely outside of our control, we do monitor the situation closely.  At the moment, the EU have stated that they will not be closing any of the borders within the Schengen zone.

What if Switzerland's and/or Italy's borders are closed but France's border is open?
This would not necessarily pose an issue as you would just exit Geneva from the French side (which takes a bit longer). We are looking into the practicalities of this with Geneva airport to ensure they would not impose any restrictions on exit via the French side.  At the moment, the EU have stated that they will not be closing any of the borders within the Schengen zone (and Switzerland is part of Schengen although it isn’t the EU).  For more information on the practicalities of such an eventuality then please see Geneva Airport’s website -

Alternatively, you can speak to your airline to see if you can change your flights to arrive to a different airport – transfers booked through our suppliers tend to be flexible until about a week before arrival (depending on the supplier) but if you contact us then we can tell you exactly what the situation would be in this circumstances.

What if you’re hospitalised through injury or Covid-19?
It is absolutely essential that anyone travelling has an adequate insurance policy in place to cover them for their trip and this needs to also include winter sports.  Every insurance policy is different but there are policies that will cover any health issues related to Covid-19.  It is your responsibility to ensure that you have the adequate health cover.

What if there is a localised outbreak of Covid-19 or a 'positive' track and trace record is made during the week preceding our holiday? What happens to our holiday plans?
This instance would likely affect one or two people as opposed to your whole party, most of whom would still be able to travel. In this instance, we would ask you to claim on insurance (policies are beginning to cover this) but in the event your claim wasn’t successful then we would issue a credit note for those affected (we’d ask you to provide documentary evidence that this was the reason for your cancellation). We would still expect those who had not had a ‘positive’ track and trace record to still go on their holiday!

Any Covid case that occurs in any of our chalets will follow a strict procedure in terms of deep cleaning and we will be following all of the protocols put in place by the local authorities.

When the chalet hosts have their weekly night off and mix with their colleagues, how we can be sure that they are acting in a Covid-19 safe manner? 
Ski Amis has included rigorous Covid-19 specific modules into its training programme. This will guarantee that all Ski Amis staff are fully aware and appropriately trained in the correct manner of providing a Covid-19 secure environment that inspires confidence to all chalet occupants that they can enjoy their holiday in total safety. Chalet staff are entitled to their leisure time and, within bounds, need to spend their own time as they wish. However, Ski Amis staff will be made aware that they have personal responsibilities in addition to representing the company. It will be impressed on all staff members all that is expected of them and how they need to behave in order to protect a Covid-19 secure chalet environment. Any unacceptable behaviour (such as consciously not observing the local social-distancing and face-mask wearing legislation - as applies at the time of your holiday) would be construed as a gross misconduct offence and will not be tolerated with disciplinary action following as a consequence.