Booking Conditions
The following Booking
Conditions together with the General Information contained in our brochure
or on
our website form the basis of your contract with Ski Amis Limited. Please
read them carefully as they set out our respective rights and obligations.
In
these Booking Conditions, “you” and “your” means all persons named on the
booking (including anyone who is added or substituted at a later date).
“We”, “us” and “our” means Ski Amis Limited.
In these Booking Conditions, a “Package Holiday” means a combination of at
least two out of (a) transport, (b) accommodation or (c) other tourist
services (not ancillary to any transport or accommodation and forming a
significant part of the arrangements) where booked through us at the same
time, for which payment is made to us and which last at least 24 hours or
include overnight accommodation. Where you book a Package Holiday through
us and it has been confirmed, we will accept responsibility for that Package
Holiday in accordance with these Booking Conditions as an 'organiser' under
the Package Travel, Package Holidays and Package Tours Regulations 1992.
Please note: we do not accept bookings
for or provide flight arrangements. If you make a booking for a flight(s)
(even if your booking is made with a flight provider referred to on our
website or in our brochure) your contract for the flight(s) will be with the
flight provider, not Ski Amis. The terms and conditions of the flight
provider will apply to that contract.
1. Making a
booking
Bookings can be
made by telephone on +44 (0)20 7692 0850, or via our website www.skiamis.com.
The first named person on the booking (the party leader) is responsible, on
behalf of all persons named on the booking, for all matters relating to the
booking including payments.
Once
we have received your booking and all appropriate payments (see clause 2
below), we will, subject to availability, confirm your holiday by issuing a
confirmation invoice to the party leader. (If you have booked online, we
will send this by email.) A binding
contract between us and you comes into existence only when we have
dispatched our confirmation and invoice to the party leader.
Please check this invoice carefully as soon as you receive it. Contact us
immediately if any information which appears on the confirmation or any
other document appears to be incorrect or incomplete as it may not be
possible to make changes later. We regret we cannot accept any liability if
we are not notified of any inaccuracies in any document within 10 days of
our sending it out (5 days for tickets). We will do our best to rectify any
mistake notified to us outside these time limits but you must meet any costs
involved in doing so. The only exception to this requirement to meet costs
is where the mistake in question was made by us and there is good reason why
you did not tell us about it within these time limits.
This contract and all matters arising out of it are governed by English
law. We both agree that any dispute, claim or other matter which arises out
of or in connection with this contract or your holiday will be dealt with by
arbitration as referred to in clause 11 (if the scheme is available for the
claim in question) or by the Courts of England and Wales only unless, in the
case of Court proceedings, you live in Scotland or Northern Ireland. In this
case, proceedings may be brought in the Courts of your home country. If
proceedings are brought in Scotland or Northern Ireland, you may choose to
have your contract governed by the law of Scotland/Northern Ireland as
applicable.
2. Payments and Pricing
In order to confirm your chosen holiday, a deposit of £100 per person for
catered chalets or 30% of the total holiday cost in the case of self catered apartments,
or full payment if booking within 10 weeks of departure must be paid
at the time of booking. If you wish to purchase the insurance policy we
offer, all applicable premiums must also be paid at the time of booking.
The party leader is responsible for all payments due to us for the
reservation.
All payments must be made by credit or debit card, or bank transfer.
We are unable to accept payment by cheque and
multiple card payments (for example
separate payments for each party member) will only be accepted by prior
arrangement with us. For online bookings, deposit payments must be made by
credit or debit card only. Credit card
payments will incur a processing charge of a % of the total invoice value.
Please ask for details at the time of booking.
Full payment of the balance invoice is
due no less than 10 weeks prior to the
commencement of the holiday. If
payment is not received by the due date,
we reserve the right to treat the booking as
cancelled by you and to levy the appropriate cancellation charges as set out
in clause 6 below.
We
reserve the right to make changes to and correct errors in advertised prices
at any time before your holiday is confirmed. We will advise you of any
error of which we are aware and of the then applicable price at the time of
booking.
3. Discounts
Where a group discount is offered, the party leader
must make the group’s reservation on one booking. The group must also be
prepared to share rooms where necessary to maximise the capacity of the
chalet. Where child prices are offered, they apply only where children are
occupying bunk rooms or designated child
beds – child occupancy of other rooms or beds
will incur the full adult price unless otherwise agreed in writing.
4. Self Catering Accommodation
Prices are quoted for the entire property and
occupancy is at the discretion of the client subject to the maximum
published capacity of the property. A breakage deposit in local currency
will be required at the time of arrival. The amount of this may vary
according to the property. The property will be checked by the agent
or us on or shortly after departure and any
charges for cleaning and/or damages will be deducted from the deposit before
the balance is returned to you. Should the amount of the deposit not be
enough to cover the cost of the damage or breakage caused, you will be
responsible for making up the shortfall. Any complaints regarding self
catered accommodation should be reported immediately to Ski Amis Ltd by
telephone on or shortly after arrival who will take the matter up with the
agent concerned – we are unable to accept responsibility for problems which
are not reported immediately during your holiday. Please also see clause 12.
5. Insurance
You must be adequately insured for winter sports and must provide us with
evidence of insurance if you do not purchase the policy we offer.
Please read your policy details carefully and
take them with you on holiday. It is your responsibility to ensure that the
insurance cover you purchase is suitable and adequate for your particular
needs. We do not check alternative insurance policies.
6. Cancellation and Changes by the Client
If you wish to
cancel all or part of your booking after it has been confirmed, we must be
notified in writing by the party leader.
We will acknowledge your cancellation within 2 days of receipt. Please
contact us immediately if you have not received our acknowledgement within
this time. Cancellation charges will be applied at the date of receipt of
the cancellation by us.
Where the cancellation
charge is shown as a percentage, this is calculated on the basis of the
total cost payable by the person(s) cancelling excluding insurance premiums
and amendment charges. Insurance premiums and amendment charges are not
refundable in the event of the person(s) to whom they apply cancelling.
More than 10 weeks before departure:
Loss of deposit
6-10 weeks of departure date:
50% of total cost.
2-6 weeks of departure date:
75% of total cost.
2 weeks or less of departure date:
100% of total cost.
Depending on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms of your
insurance policy. Claims must be made directly to the insurance company
concerned. Where any cancellation reduces the number of full paying party
members below the number on which the price, number of free places and/ or
any concessions agreed for your booking were based, we will recalculate
these items and re-invoice you accordingly.
Should you wish to make any alterations to your
confirmed booking, you must notify us as
soon as possible in writing. We will endeavour to accommodate your request
but this may not always be possible. Where it is possible, we will charge
you an amendment fee of £20 per person plus any costs incurred by us or
charges or costs incurred or imposed by our
suppliers. If the alteration is within 10 weeks of departure, we reserve
the right to treat it as a cancellation, in which case the cancellation
charges set out above will apply. In the case of substitution of names,
insurance is not transferable or refundable and must be rebooked.
7. Client Responsibility and Behaviour
Any loss or damage caused by
you or any members of your party to property
belonging to Ski Amis Ltd, it’s agents, suppliers or staff, must be paid for
in full by you. You are responsible at all times for the safety of
your personal baggage, documents and all ski equipment including rental
equipment. We reserve the right, at our discretion, to terminate without
notice and liability the holiday of any person whose behaviour is such that
it is causes offence to our staff or other guests, is likely to disrupt the
enjoyment of others on holiday or cause damage to property or any third
party.
We
will have no further responsibility toward such person(s) including any
return travel arrangements. No refunds will be made and we will not pay any
expenses or costs incurred as a result of the termination
8. Force
Majeure
Except where otherwise expressly stated in these booking conditions, we
regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by or you otherwise suffer any damage or loss (as more
fully described in clause 10(1) below) as a result of "force majeure". In
these Booking Conditions, "force majeure" means any event which we or the
supplier of the service(s) in question could not, even with all due care,
foresee or avoid. Such events may include war or threat of war, riot, civil
strife, actual or threatened terrorist activity, industrial dispute, natural
or nuclear disaster, adverse weather conditions (including snow conditions),
fire and all similar events outside our control.
9. Cancellation and Changes by Ski Amis Ltd
We
start planning the holidays we offer many months in advance. Occasionally,
we have to make changes to and correct errors in brochure and/or website
and/or other details both before and after bookings have been confirmed and
cancel confirmed bookings. Whilst we
make every effort to ensure this does not happen, sometimes it is
unavoidable and we will ensure the party leader is informed as soon as
possible. In most cases these changes are minor.
Occasionally, we have to make a “significant change”. A significant change
is a change made before departure which, taking account of the information
you give us at the time of booking and which we can reasonably be expected
to know as a tour operator, we can reasonably expect to have a major affect
on your holiday. Significant changes are likely to include the following
changes when made before departure; a change of accommodation to that of a
lower official classification or standard for the whole or a major part of
the time you are away or a change of accommodation area for the whole or a
major part of the time you are away.
If we have to make a significant change or cancel, we will tell you as soon
as possible. If there is time to do so before departure, we will offer you
the choice of the following options:-
a)
(for
significant changes) accepting the changed arrangements
b) alternative arrangements
of a
similar standard to that originally booked,
if available;
b) cancellation of the booking and a full refund of all monies paid
Please note, the above options are not available where any change made is a
minor one.
If we have to make a significant change or cancel before departure, we will,
where compensation is due, pay reasonable compensation depending on the
circumstances and when the significant change or cancellation is notified to
you subject to the following exceptions. Compensation will not be payable
and no liability beyond offering the above mentioned choices can be accepted
where we are forced to make a change or cancel as a result of unusual and
unforeseeable circumstances beyond our control, the consequences of which we
could not have avoided even with all due care. No compensation will be
payable and the above options will not be available if we cancel as a result
of your failure to comply with any requirement of these booking conditions
entitling us to cancel (such as paying on time) or if the change made is a
minor one. A minor change is any change which, taking account of the
information you have given us at the time of booking or which we can
reasonably be expected to know as a tour operator, we could not reasonably
expect to have a significant effect on your confirmed holiday.
10. Company Liability
(1) We
promise to make sure that the holiday arrangements we have agreed to make,
perform or provide as applicable as part of our contract with you are made,
performed or provided with reasonable skill and care. This means that,
subject to these booking conditions, we will accept responsibility if, for
example, you suffer death or personal injury or your contracted holiday
arrangements are not provided as promised or prove deficient as a result of
the failure of ourselves, our employees, agents or suppliers to use
reasonable skill and care in making, performing or providing, as applicable,
your contracted holiday arrangements. Please note it is your responsibility
to show that reasonable skill and care has not been used if you wish to make
a claim against us. In addition, we will only be responsible for what our
employees, agents and suppliers do or do not do if they were at the time
acting within the course of their employment (for employees) or carrying out
work we had asked them to do (for agents and suppliers).
(2) We
will not be responsible for any injury, illness, death, loss (for example
loss of enjoyment), damage, expense, cost or other sum or claim of any
description whatsoever which results from any of the following: -
‑ the
act(s) and/or omission(s) of the person(s) affected or any member(s) of
their party or
‑ the
act(s) and/or omission(s) of a third party not connected with the provision
of your holiday and which were unforeseeable or unavoidable or
‑
'force majeure' as defined in clause 8 above
(3)
Please note, we cannot accept responsibility for any services which do not
form part of our contract. This includes, for example, any additional
services or facilities which your hotel or any other supplier agrees to
provide for you where the services or facilities are not advertised in our
brochure and/or our website and we have not agreed to arrange them and
any excursion you purchase in resort. Please also see clause 17
“Excursions Activities and Brochure/Website Information”. In addition,
regardless of any wording used by us on our website, in any of our brochures
or elsewhere, we only promise to use reasonable skill and care as set out
above and we do not have any greater or different liability to you.
(4)
The promises we make to you about the services we have agreed to provide or
arrange as part of our contract - and the laws and regulations of the
country in which your claim or complaint occurred - will be used as the
basis for deciding whether the services in question had been properly
provided. If the particular services which gave rise to the claim or
complaint complied with local laws and regulations applicable to those
services at the time, the services will be treated as having been properly
provided. This will be the case even if the services did not comply with
the laws and regulations of the UK which would have applied had those
services been provided in the UK. The exception to this is where the claim
or complaint concerns the absence of a safety feature which might lead a
reasonable holiday maker to refuse to take the holiday in question.
(5) As
set out in these booking conditions we limit the maximum amount we may have
to pay you for any claims you may make against us. Where we are found
liable for loss of and/or damage to any luggage or personal possessions
(including money), the maximum amount we will have to pay
you is £1000 per person affected unless
a lower limitation applies to your claim under this clause or clause 10(6)
below.
For
all other claims which do not involve death or personal injury, if we are
found liable to you on any basis the maximum amount we will have to pay you
is twice the price (excluding insurance premiums and amendment charges) paid
by or on behalf of the person(s) affected in total unless a lower limitation
applies to your claim under clause 10 (6) below. This maximum amount will
only be payable where everything has gone wrong and you have not received
any benefit at all from your holiday.
(6)
Where any claim or part of a claim (including those involving death or
personal injury) concerns or is based on any travel arrangements (including
the process of getting on and/or off the transport concerned) provided by
any sea, rail or road carrier or any stay in a hotel, the maximum amount of
compensation we will have to pay you will be limited. The most we will have
to pay you for that claim or that part of a claim if we are found liable to
you on any basis is the most the carrier or hotel keeper concerned would
have to pay under the international convention or regulation which applies
to the travel arrangements or hotel stay in question (for example the Athens
convention for international travel by sea). Please note: Where a carrier
or hotel would not be obliged to make any payment to you under the
applicable International Convention or Regulation in respect of a claim or
part of a claim, we similarly are not obliged to make a payment to you for
that claim or part of the claim. When making any payment, we are entitled
to deduct any money which you have received or are entitled to receive from
the transport provider or hotelier for the complaint or claim in question.
Copies of the applicable International Conventions and Regulations are
available from us on request.
(7)
Please note, we cannot accept any liability for any damage, loss, expense or
other sum(s) of any description (1) which on the basis of the information
given to us by you concerning your booking prior to our accepting it, we
could not have foreseen you would suffer or incur if we breached our
contract with you or (2) which did not result from any breach of contract or
other fault by ourselves or our employees or, where we are responsible for
them, our suppliers. Additionally we cannot accept liability for any
business losses.
(8)
You must provide ourselves and our insurers with all assistance we may
reasonably require. You must also tell us and the supplier concerned about
your claim or complaint as set out in clause 12 below. If asked to do so,
you must transfer to us or our insurers any rights you have against the
supplier or whoever else is responsible for your claim or complaint (if the
person concerned is under 18, their parent or guardian must do so). You must
also agree to cooperate fully with us and our insurers if we or our insurers
want to enforce any rights which are transferred.
11. Financial Protection
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT),
an Association approved by the Department of Trade and Industry, Ski Amis
Ltd has provided a Bond (number 5009) to meet the requirements of the
Package Travel, Package Holidays and Package Tours Regulations 1992 in
respect of the packages we sell.
This Bond provides security for money paid over by customers and for the
repatriation of customers in the event of Ski Amis insolvency. Note –
repatriation will only be provided if the travel component of your trip was
paid to us.
12. Complaints
and Problems
In the unlikely event of any problem occurring during your holiday, a
complaint must be made immediately to the resort manager. If the problem is
not satisfactorily resolved, it should be referred by telephone to the Ski
Amis Ltd office in France before departure on 04 79 55 52 57 and confirmed
in writing within 28 days following completion of the holiday.
For all complaints and
claims which do not involve personal injury, illness or death, we
regret we cannot accept any liability if you fail to notify the complaint or
claim entirely in accordance with this clause.
If, despite our best efforts and having followed the above procedure for
reporting and resolving your complaint, you feel that it has not been
satisfactorily settled, we recommend that it is referred for arbitration
under the ABTOT Travel Industry Arbitration Service. An Independent
Arbitrator will review the documents relating to any complaint and deliver a
binding decision to bring the matter to a close. Details of this scheme are
available from ABTOT, 86 Jermyn Street, LONDON, SW1Y 6JD. This scheme
cannot decide in cases where the sums claimed exceed £1500 per person or
£7500 per booking form, or for claims which are solely or mainly in respect
of physical injury or illness or the consequence thereof.
13. Brochure/Website Accuracy
Please note, the information and prices shown in our brochure and/or on our
website may have changed by the time you come to book your holiday. Whilst
every effort is made to ensure the accuracy of the brochure, website and
prices at the time of printing, regrettably errors do occasionally occur.
You must therefore ensure you check all details
of your chosen holiday (including the price) with us at the time of
booking.
14.
Passports, visas and health requirements
British or European citizens require a full passport or valid travel
document for the holidays we offer. Requirements may change and you must
check the up to date position in good time before departure.
For UK citizens, information on health is
contained in the Department of Health leaflet T6 (Health Advice for
Travellers) available from your local Department of Health office and most
Post Offices and you should obtain a European Health Insurance Card (EHIC)
(details in leaflet T6 referred to above) prior to departure. For citizens
of other countries, you should check requirements locally before departure.
It is your responsibility to ensure that you are in possession of all
necessary travel and health documents before departure – including ensuring
their validity extends beyond the end date of your holiday. All costs
incurred in obtaining such documentation must be paid by you. We regret we
cannot accept any liability if you are refused entry onto any transport or
into any country due to failure on your part to carry correct
documentation. If you or any member of your party is not a British citizen
or holds a non EU passport, you must check passport and visa requirements
with the Embassy or Consulate of the country(ies) to or through which you
are intending to travel. If failure to have any necessary travel or other
documents results to fines, surcharges or other financial penalty being
imposed on us, you will be responsible for reimbursing us accordingly.
15. General
Ski Amis Ltd does not accept pets in any of the accommodation (other than
where specifically mentioned). For fire safety reasons, there is a no
smoking policy in all of our catered chalets and many of the self catered
apartments. Clients may only smoke on external balconies and terraces. We
reserve the right to consider any guest failing to comply with this policy
as “likely to cause damage to property” as defined in Clause 7.
Where sauna and/or jacuzzi facilities are
provided in the chalet, or other similar services, the use of these is at
the client’s own risk. Clients are advised to read and abide by the safety
notices posted in the chalets regarding the use of these facilities. Where
such facilities are provided, we will do our utmost to ensure that they are
in full working order throughout your holiday. However, we cannot accept
claims for any unforeseen breakdown or mechanical failure which might
prevent such facilities being operational. We further reserve the right to
close such facilities, without notice and without compensation, if the rules
and safety notices relating to their use are not followed by Clients,
particularly where we consider there to be any sort of safety risk.
16.
Conditions of suppliers
Many
of the services which make up your holiday are provided by independent
suppliers. Those suppliers provide these services in accordance with their
own terms and conditions. Some of these terms and conditions may limit or
exclude the supplier's liability to you, usually in accordance with
applicable International Conventions (see clause 10 (6)). Copies of the
relevant parts of these terms and conditions are available on request from
ourselves or the supplier concerned.
17. Special requests and medical problems
If you
have any special request, you must advise us in writing at the time of
booking. Although we will endeavour to pass any reasonable requests on to
the relevant supplier, we regret we cannot guarantee any request will be met
unless we have specifically confirmed this. For your own protection, you
should obtain confirmation in writing from us that your request will be
complied with (where it is possible for us to give this) if your request is
important to you. Confirmation that a special request has been noted or
passed on to the supplier or the inclusion of the special request on your
confirmation invoice or any other documentation is not confirmation that the
request will be met. Unless and until specifically confirmed, all special
requests are subject to availability.
We
regret we cannot accept any conditional bookings, i.e. any booking which is
specified to be conditional on the fulfilment of a particular request. All
such bookings will be treated as “standard” bookings subject to the above
provisions on special requests.
If you
or any member of your party has any medical problem or disability which may
affect your holiday, please tell us before you confirm your booking so that
we can advise as to the suitability of the chosen arrangements. In any
event, you must give us full details in writing at the time of booking. If
we reasonably feel unable to properly accommodate the particular needs of
the person concerned, we must reserve the right to decline their reservation
or, if full details are not given at the time of booking, cancel when we
become aware of these details
18. Excursions, activities and brochure /website information
The
information contained in our brochure and on our website is correct to the
best of our knowledge at the time of going to print. We may provide you
with information (in our brochure and/or website and/or when you are on
holiday) about activities and excursions which are available in the area you
are visiting.
We have no involvement in any such activities or excursions which are
neither run, supervised nor controlled in any way by us. They are provided
by local operators or other third parties who are entirely independent of
us. They do not form any part of your contract with us even where we suggest
particular operators/other third parties and/or assist you in booking such
activities or excursions in any way. We cannot accept any liability on any
basis in relation to such activities or excursions and the acceptance of
liability contained in clause 10 of our booking conditions will not apply to
them. We do not however exclude liability for the negligence of ourselves or
our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation
to such activities or excursions or about the resorts/area you are visiting
generally (except where this concerns the services which will form part of
your contract) or that any particular excursion or activity which does not
form part of our contract will take place as these services are not under
our control. If you feel that any of the activities mentioned in our
brochure which are not part of our contract are vital to the enjoyment of
your holiday, write to us immediately and we will tell you the latest known
situation. If we become aware of any material alterations to resort/area
information and/or such outside activities which can reasonably be expected
to affect your decision to book a holiday with us, we will pass on this
information at the time of booking.
Where we make or take any booking for or from you in respect of any activity
facility or excursion available in resort for example ski pass, equipment
rental, ski school, crèche or nanny services, summer alpine activities, we
do so solely as booking agent. This is the case regardless of whether the
activity facility or excursion is advertised or mentioned in our brochure,
in resort, on our website or elsewhere. Your contract for any such activity
facility or excursion will be with the supplier or operator of that activity
or excursion. We have no liability for any such activity facility or
excursion or for any act(s) or omission(s) of the supplier or operator or
for any of its/their employees or agents or any other person(s) connected
with the activity or excursion. If we are found liable in any respect for
any such activity or excursion (for example in our capacity as booking
agent), that liability is limited to the cost of the particular activity
facility or excursion concerned. We do not limit or exclude our liability
for death or personal injury arising from our negligence.
19.
Safety standards
Please note, it is the requirements and standards of the country in which
any services which make up your holiday are provided which apply to those
services and not those of the UK. As a general rule, these requirements and
standards will not be the same as the UK and may sometimes be lower.
20. Privacy
Policy
Information you provide to us during the booking process wil remain within
our organisation and will be used only for the purposes of providing the
holiday you have requested. We never provide your details to any third
party organisation, except where necessary to suppliers who are involved in
the provision of your holiday. Your name and address will be included in
our mailing list for the distribution of our annual brochure – if you wish
to be removed from this mailing list, you may request us to do so at any
time. Your email address will be used only for the purposes of keeping you
updated about our services and offers and for communication in connection
with your holiday. It will never be provided to third parties for any
reason. If you wish your email address to be removed from our system after
the completion of our holiday, you may request this at any time. Credit and
debit card information is held electronically only with the secure systems
of the card processing orgnanisation and we have complied with the
requirements of PCI DSS in relation to the security of this data.
21.
Lost Property
The Company cannot accept any liability
for your personal possesions whilst you are in our accommodation and you
must make sure you take everything with you on your departure. Any
items discovered by our chalet staff after the departure of the guests will
be forwarded to our resort office where it will be kept for a period of 14
days. If you believe you have left an item behind, you must contact us
IN WRITING to info@skiamis.com (and
NOT to any other email address you may have used during your booking
process). Our management staff who monitor this email will check with
the chalet concerned and will make arrangements for the return of any lost
items to you. All lost property returns will incur an administration
fee of £20 plus the postage and packing charges at cost. You may
request items to be sent by recorded delivery if you prefer.
Supplementary Terms
and Conditions – Applies Only to Transfer Services
1. The terms and conditions defined below are in addition to our
Standard Terms and Conditions of Booking which still apply to all
reservations. The additional terms described here relate specifically to
the provision of airport transfer services and do not affect any of the main
terms and conditions.
2. All transfers are provided on the basis of a shared service
(unless specifically confirmed as an “exclusive use service”) and you may be
scheduled with other guests who are arriving at approximately the same time
going to the same destination. Occasionally, there may be a stop en-route
to transfer guests to another vehicle if they are going to a different
destination, but we will not unnecessarily delay or re-route your journey
via stopping points that are not on the normal route
unless this is unavoidable or agreed in advance.
3. Whilst we do our utmost to avoid any long waits at the airport,
we do reserve the right to schedule guests together where flights are
scheduled to land within an hour of each other – this will normally mean
your wait at the airport will be a maximum of one hour. However, in the
event of one or more flights being delayed, this may occasionally involve a
wait longer than originally anticipated but we request your co-operation and
sympathy for the person who has a delayed flight as if it is you in that
situation, you would appreciate our driver and other guests waiting for you.
4. We reserve the right to ask you to wait up to 2 hours from your
scheduled flight arrival time – however, we will always do our utmost to
depart as soon as possible and will take any possible action within our
transfer schedule to avoid delays occurring.
5. In the event of a flight delay, we guarantee to wait for up to
one hour after the scheduled arrival time of the flight. We may wait longer
but this will depend on other guests and the remaining schedule for the
driver and minibus. In all cases, you MUST contact us as soon as you are
able when you are aware of a delay – we can then keep in touch with you for
the necessary arrangements. We do track all incoming flights via the
airport departure and arrival systems but this information is sometimes not
as up to date as we may wish and contact directly with the passenger is
essential.
6. In the event that we are unable to wait and your flight is
delayed more than one hour, we will provide another transfer at the earliest
possibility (which in the case of late night arrivals,
may not be until the following day). We will
sometimes be able to provide this within the scope of
our own transfer operation without any additional charges but we reserve the
right to make an additional charge equivalent to the cost to us of providing
the service, should we have to use an external service provider or make an
additional journey specifically for your group.
The cost may be more than the original cost of the transfer but we will not
add any surcharge over and above the cost to us. Your travel insurance
may cover for these costs
under the delay protection section (but please ensure you
check your particular policy as different insurers vary) and we will provide the necessary
documentation required by your insurance company on request.
7. We reserve the right to refuse transport to any person who is
thought to be under the influence of alcohol or drugs and/or whose behaviour
is considered to pose a threat to the driver, the vehicle or other
passengers.
8. Smoking and the consumption of alcohol are forbidden on board our
vehicles.
9. The minibus will not stop en-route for shopping, food collection
or other purposes. A short convenience stop will be provided if necessary
but stopping is limited to a few minutes.
10. Children and infants are provided with a seat in the vehicle and
will be charged at the same rate as adults – they are not allowed to sit on
parents laps in any circumstances. For the transport of young children and
infants, we will provide baby-seats and booster seats as required. Baby
seats will be provided for infants under 2 years of age and booster seats
for children from age 2 years to 5 years. If you require any other
arrangements, you must let us know at the time of booking.
