If you are new to chalet holidays, you
will discover a unique way of making friends whether you are single, a
couple, a family or a larger group - we cater for parties of all
standards, shapes and sizes! Chalet holidays are less formal than
hotels - meal times are like dinner parties at home where you can relax
and just be yourself - the chalet staff live in or close to the chalet
and all have your enjoyment as their main priority - they cook, clean
and generally take care of all your needs - all you have to do is sit
back and enjoy yourself.
We base our catered concept on:
- Good accommodation - good standard chalets
in good locations with the facilities you need on your holiday. Our
chalets are not luxuriously appointed or of massive proportions but
they are well maintained with en-suite facilities, comfortable
furnishings and cosy logfires. We don't believe in wasting money on
huge bedrooms ... as you are only sleeping there in principle, we
prefer to focus on the service provided and the total holiday
experience whilst keeping the prices at a reasonable level
- Excellent staff - we are
very choosy who we recruit as the chalet couple are the most important
part of your holiday. We provide all staff with a comprehensive three
week training programme at the start of the season, we train them to
cook every meal on our menu and we train them how to run their chalet.
We monitor all our staff closely with our team of experienced resort
managers who have all worked for us for several years and we also treat
our staff well and provide them with the tools they need to deliver the
service we demand as we believe happy staff means happy clients.
- Excellent food - our food
is of an excellent standard in terms of the quality and quantity we
provide. We set the menus centrally ourselves so chalet staff have no
leeway to cut corners and we purchase all supplies centrally so they
have no budgets to conform to. Our food is in very generous portions -
we often have comments that there is too much! Our menus are designed
to give you a good wholesome 'home cooked' meal with no 'fancy bits'!
Whilst good presentation is maintained, we focus on filling you up
rather than creating artwork on a plate. Our staff are also trained
for our standard menu variations to deal with the requirements of
vegetarians, lactose allergy, gluten allergy and nut allergy. With the
standard of our food, there's no need to spend money in on-piste
restaurants. Our standard menu in all chalets includes a full English
breakfast option EVERY day (except staff day off) with genuine products
imported from the UK for the real British taste.
- No hassle - we deal with everything you need for your holiday
in advance. By making your ski passes available in the chalet when you
arrive, booking your ski schools in advance and arranging your ski
rental your arrival day is as smooth as possible. When you arrive, our
resort manager will greet you and everything will be ready for you.
Our sales team can advise you in advance of all the services available
in resort so you can make the most of your holiday time.
- Flexibility - the ability to travel
however you like - we don't package your travel automatically so you
can travel how it suits you. We can help you arrange it all (except for
actually booking the flights) so you're never alone - you just only pay
for what you need and nothing more.
And if you go self catered, it doesn't mean you are left all alone ....
Our self catered holidays
have grown in recent years as we also have many guests who prefer the
independence of an apartment or self catered chalet. This is not
necessarily a cheaper option as eating out in mountain restaurants very
quickly adds up to more than we charge for a catered chalet but it does
give more freedom to choose and some people prefer this. We have
developed a programme working with a number of local accommodation
suppliers to provide our guests with a wide choice of resort and
apartment types. We are still able to provide a pre-booking service
for most services in the resort and we have local staff available to
deal with any problems that may arise |
