Eventually, lift pass in hand, you have to hire your equipment - working
out what you need from all the different types available - and then
book those lessons for the kids or find a private instructor for your
best mate's nervous wife who has been convinced to ski against her
better judgement ........ Finally at some point in the late afternoon
you can put your feet in your bindings and head for the lift just to
make sure you get at least ONE run done before it gets dark!
Of course, nowadays you can do a lot of this in advance on the internet - but you spend hours looking at all the different options and if you book online you still have to work out where the place is when you arrive in resort and trundle from one place to the next.
Before your holiday:
At Ski Amis, we do this leg work for you in advance - our objective is to provide you with information on all the options available to you in resort, discuss with you what you want during your holiday, advise the best options for your needs and to book it all ready for when you arrive. This can be done using our on-line system or our sales team are more than happy to discuss the options in detail with you on the phone. We have the experience to know the cheapest options and the best deals available - and the clout with some of the suppliers to get you what you need.
Using our service, you can be handed your lift pass as you walk in the door of our chalets along with the tickets for your ski lessons, already booked. For self catered guests, you just stop once to collect your keys and your ski pass and lesson tickets are available at the same time.
We don't add any surcharges to the prices offered by the same suppliers for the same service in resort and in some cases we offer discounts - see our "Lift Pass Offers" page for full details of the discount offers available on passes or our "Resort Extras" page for all the services on offer including lift passes, lessons, equipment rental and childcare. You can make your bookings with us as early as you wish and we add them to your account - at any time until a few days before your holiday you can log on to our on-line system and pay your bill so you don't even need to pay in advance! (Except for ski schools where payment must be made at the time of booking due to the cancellation policies of the ski schools)
Just before your holiday we will send a confirmation email which will provide you with all the final details you need for your holiday. This will include a confirmation of the pre-booked services you have paid for and information on your accommodation and travel arrangements as well as information to help with your journey. For self catered guests, this will also include details of when and where your keys can be collected.
On your arrival day:
If you have booked one of our catered chalets, you will be met on arrival by our resort manager who will introduce you to your chalet hosts and deal with your lift passes and any other pre-booked services. He/she is an experienced member of our team and can answer any questions you may have to help ensure things go as smoothly as possible.
Before dinner on the first day, we will offer a 'welcome drink' and your chalet hosts will explain the facilities in the chalet and the resort and give you the opportunity to ask any more questions you may have. For late arrivals, we continue to provide an evening meal up until 22h00 and a snack if you arrive later although of course it's easier for everyone if you are able to arrive before the usual meal time!
Self Catered Properties
In each resort, we have a partner who deals with the key handling and maintenance for self catered accommodation. In resorts where we have catered chalets, this may be our own resort manager and in other resorts it will be an external agency. You can collect keys for self catered accommodation normally between 16h00 and 19h00 on the day of arrival and external offices do close at this time so it is important to plan to arrive within these hours.
If you are unavoidably delayed en-route, you can usually make special arrangements for your keys to be available to you but you will then have to return to the local agency on the Sunday morning to pay your tourist tax and damage deposit. Your lift passes, lesson vouchers and equipment rental vouchers will be available to you when you collect your keys, making arrival very simple.
During your holiday:
Our resort managers visit each catered chalet regularly during the week to ensure the quality of the service provided by our chalet staff and also to be available to answer any questions from guests - you will see them continually in and out of all the chalets. Their job is to make sure both the guests and the staff have all they need for the holiday. Our operations manager will also visit each chalet at some point during the week - he is our second level of quality control. There is always someone close at hand to help - if you have any problems or complaints you should let us know straight away using our local French office number so we can take the necessary action immediately.
For self catered apartments - in resorts where we do not have our own resort manager on site, you can contact the local agency for any small problems with your accommodation or you can contact our local office (which is based close to La Plagne) where a member of Ski Amis staff can deal with your query - if necessary we can send someone to you but most issues can be dealt with by the local team.
At the end of your holiday:
Our resort manager will visit the chalet on the Friday evening before your departure to make sure everything has gone as it should have done. You will have the opportunity to provide any feedback or deal with any last minute questions you may have before your departure. The resort manager will advise the details of the departure times for those who have booked our transfer service. You will also have the opportunity to re-book with us at special rates which apply for returning guests who take an option for next year before they leave!
Self Catered Accommodation
Unless advised otherwise, you need to return your keys to the local agency in resort before 10h00 on the day of your departure. The cleaning service will check the apartment before other guests arrive and as long as no damage or loss is reported, your deposit slip will be destroyed.
If you have booked our airport transfer service, our local resort office will contact you by phone on the Friday before departure to advise you of the arrangements - if you do not have phone reception where you are, then please let us know how you would like us to contact you - or give us a call yourself on Thursday or Friday.
After your holiday:
Please feel free to email us at any time if you have any comments or suggestions after your holiday - we are continually striving to improve our service and we try to take comments on board as far as possible. We also hope you will have had a great time with us and will want to return again next season (or earlier for those lucky people who get to ski more than once a year!) - we usually have early booking offers for returning guests who re-book and details of these will be available in the chalet so look out for those before you leave.
We will send you a customer service survey to complete online the week after your holiday - and we also encourage you to post your reviews on our Facebook review section or on Trip Advisor.